All appointments begin with a personalised consultation. This includes a comprehensive assessment to determine suitability, discussion of your concerns and preferences, and an overview of available options. You will be provided with relevant information to support informed decision-making before any treatment is considered.

Not all treatments are suitable for every individual. Suitability is determined during your consultation based on your medical history, current health, and individual circumstances. If a treatment is not appropriate, alternative options or recommendations may be discussed.

We use premium, clinically approved products selected based on safety, quality, and individual suitability.

Due to current Australian advertising regulations, we are unable to publicly disclose specific product names. However, all treatment options will be discussed in detail during your consultation.

If you have any questions prior to your appointment, you’re welcome to get in touch..

Appointment times can vary depending on the type of consultation and individual requirements. Your booking confirmation will outline the allocated time, and this will include your consultation.

Downtime can vary depending on the individual and the type of treatment. This will be discussed during your consultation so you can make an informed decision and plan accordingly.

Available appointment times can be viewed through the online booking system. If you require an appointment outside of these hours, please contact us via email and we may be able to accommodate your request where possible.

Bookings can be made online through the booking system. If you have any questions prior to booking, you are welcome to reach out via email.

We kindly ask for at least 48 hours notice for any changes or cancellations to your appointment. Deposits are non-refundable. This allows us to offer the appointment time to other clients.

All recommendations are made based on your consultation, individual concerns, and clinical assessment. You will be provided with information and guidance to help you make a decision that feels right for you.

Treatment costs can vary depending on individual requirements and the outcome of your consultation.

Due to Australian regulations surrounding Schedule 4 (S4) prescription-only medications, pricing for these treatments is not advertised.

All costs will be discussed with you during your consultation once suitability has been assessed and a personalised plan has been developed.

All payments are to be made by card.

Please note that cash payments are not accepted, as there is no cash kept on the premises to provide change.

At this time, we do not accept Afterpay or ZipPay. This may be introduced in the future.

We appreciate your understanding and apologise for any inconvenience this may cause.

Yes. Treatments involving prescription-only medications require a valid prescription from a qualified medical practitioner.

Following your consultation, you will be referred for a telehealth appointment with a prescribing doctor, who will assess your suitability and determine whether a prescription is appropriate.

If approved, the prescription is typically valid for a period of time and will be held securely on file at the clinic in accordance with regulatory requirements.

This process forms part of your appointment and is designed to ensure all treatments are carried out safely and in line with Australian medical standards.

The prescribing process is completed via a telehealth consultation with a doctor and is usually quick and straightforward.

It is conducted as part of your appointment and is designed to ensure all necessary medical requirements are met before proceeding.

While adverse reactions are uncommon, all medical procedures carry some level of risk. Your safety is always the highest priority.

In the event of a concern or unexpected reaction, appropriate protocols are in place to assess and manage the situation promptly. The clinic is equipped with emergency medications, including hyaluronidase for the management of dermal filler complications and an EpiPen for emergency use if required.

You will be provided with detailed aftercare instructions outlining what to expect following your appointment, as well as signs and symptoms to monitor.

You will also be given after-hours contact details, so you are able to reach out if you have any concerns following your treatment. If you experience anything unexpected, you are encouraged to contact the clinic so appropriate advice and support can be provided.

A follow-up appointment is recommended approximately 2 weeks after your treatment. This allows time for the area to settle and for your response to the treatment to be appropriately assessed.

During this appointment, we will review your results, discuss your experience, and address any questions or concerns you may have.

If any adjustments are considered appropriate, these will be assessed in line with clinical judgement, safety considerations, and relevant medical guidelines. Where suitable, this follow-up appointment is provided on a complimentary basis.

The purpose of this review is to ensure you are supported throughout your treatment journey and that all care is delivered in a safe and considered manner.